Shipping Policy
Hong Kong Great Union Technology Co., Limited
📧 Email: wuhaibin0038@outlook.com | 📞 Tel: 64687420
1. Shipping Coverage
We offer domestic and international shipping to most countries worldwide. All shipments are handled through reputable courier services such as DHL, FedEx, or EMS to ensure fast and secure delivery.
2. Processing Time
Orders are typically processed within 3–5 business days after payment confirmation. For custom jewelry or made-to-order items, processing may take 7–15 business days. You will be notified once your order has been shipped.
3. Shipping Time & Delivery
- Hong Kong Local Delivery: 1–2 business days
- Asia: 3–7 business days
- Europe / North America / Middle East: 5–10 business days
- Other Regions: 7–15 business days
Delays may occur due to customs clearance or local delivery conditions.
4. Shipping Fees
Shipping costs vary depending on the destination, package size, and value. Exact shipping charges will be calculated at checkout or confirmed via email before order confirmation.
5. Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the buyer. Please check with your local customs authority for more information.
6. Insurance & Security
All shipments are fully insured during transit. For high-value items such as gemstones, watches, and fine jewelry, signature upon delivery is required to ensure safe receipt.
7. Order Tracking
Once your order is shipped, you will receive a tracking number by email to monitor the delivery status in real time.
8. Lost or Damaged Shipments
In the unlikely event that your shipment is lost or damaged during transit, please contact us within 48 hours of delivery (or expected delivery date). We will work with the courier to resolve the issue and arrange a replacement or refund where applicable.
9. Contact Us
If you have any questions about your shipment or need special delivery arrangements, please contact us at:
📧 wuhaibin0038@outlook.com
📞 64687420
